Bookmess

Description

We can see that in our environment, customers are not always right to run a business. In London, Selfridges department store, whose founder was Harry Gordon Selfridge composed the phrase “The customer is always right” in 1909. The purpose of this phrase is to assure customers that this company will provide good services to them and satisfy the managers to allow better assistance to customers.

The top 5 reasons:

Some Customers Are Bad for Business

It Results in Worse Customer Service

Some Customers Are Just Plain Wrong, so they are not right

It Gives Abrasive Customers an Unfair Advantage

It Makes Employees Unhappy

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