If you want to talk to a person at Southwest, you need to follow the given steps.
You have to get to the official website of Southwest Airlines.
Scroll down to the bottom to get the Contact Us option.
Once you click on the link, you will land on a new page.
Dial the number given there to contact a live person.
You need to follow the OC prompts to get the desired services.
Choose the required service by pressing the directed numbers on the keypad.
After a little wait on hold, the system will transfer your call to a live person.
If you don't have time to wait on call, you can request a call back from customer support.